News : Right First Time Signs Partnership Agreement with Synthetix
Stansted -- Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time. Assisting organisations to deliver reduced repeat contact in all channels.
Partnering with Synthetix, multi-channel customer service software providers, the new business relationship will enhance both companies’ value proposition to existing and prospective clients, offering additional strategic solutions and services.
Michael Allen Practice Leader and Founder at Right First Time, said,"We are excited about our partnership with Synthetix. Their large client base and reputation made it a very easy choice for us when it came to choosing an omni-channel customer service vendor."
Steve Richardson-Frankton, Business Development / Partner Manager at Synthetix said, "The Right First Time’s partnership will accelerate Synthetix’s market presence in First Contact Resolution projects, deliver a great all round customer experience and ensure excellent client support. We are delighted to partner with Right First Time and look forward to a long and successful partnership."
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Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
Published: Wednesday, December 10, 2014