News : RightAnswers Introduces Knowledge Gamification to Improve Customer Service
"Gamification is an effective way to change behavior. It challenges employees to raise their game and perform better," explained Simon Yelsky, Vice President Product Management and Marketing, RightAnswers. "Personal achievement and peer recognition are strong motivators. People want to be perceived as proficient at their jobs."
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About RightAnswers, Inc.:
RightAnswers is a provider of cloud-based knowledge management and web self-service solutions for optimizing customer service and IT support. Our 500 clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year.
Published: Tuesday, May 26, 2015