News : RightAnswers Online Contextual Help Brings Answers Straight to the User
Edison, NJ, USA, Aug 3, 2015 -- RightAnswers Inc., a provider of cloud-based knowledge management software and services for delivering SmartService™, introduceds Knowledge Spotlight to provide customers with the answers they need in the context of what they are doing while working in an application or website.
Users simply click on the Knowledge Spotlight online help avatar, and solutions from the central knowledgebase pop up, relevant to the screen on which they are working. The floating avatar is customizable and always visible, giving users a clear indication that help is always a click away.
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