News : RightAnswers Online Contextual Help Brings Answers Straight to the User
Edison, NJ, USA, Aug 3, 2015 -- RightAnswers Inc., a provider of cloud-based knowledge management software and services for delivering SmartService™, introduceds Knowledge Spotlight to provide customers with the answers they need in the context of what they are doing while working in an application or website.
Users simply click on the Knowledge Spotlight online help avatar, and solutions from the central knowledgebase pop up, relevant to the screen on which they are working. The floating avatar is customizable and always visible, giving users a clear indication that help is always a click away.
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About RightAnswers, Inc.:
RightAnswers is a provider of cloud-based knowledge management and web self-service solutions for optimizing customer service and IT support. Our 500 clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year.
Published: Wednesday, August 5, 2015
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