News : RingCentral Adds inContact to Its Enterprise Communications Solution
Belmont, CA, USA, April 27, 2015 -- RingCentral, Inc., a provider of cloud business communications solutions, announces the launch of the new RingCentral Contact Center. The new RingCentral Contact Center is powered by inContact, a provider of cloud contact center software. This new integrated offering gives businesses contact center service combined with the RingCentral Office solution.
"We are pleased to partner with inContact, the industry leader in cloud contact center software, said Vlad Shmunis, founder and CEO of RingCentral, Inc. We believe RingCentral Contact Center integrated with our Office product will provide unmatched value and the most innovative solution for businesses."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Segment Your Customers
More Editorial From RingCentral, Inc.
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, April 28, 2015