News : RingCentral Adds Cloud Contact Centre to its Communications Solution in the UK
London, UK, Sept 30, 2015 -- RingCentral UK Ltd., a provider of cloud business communications solutions, announces the launch of RingCentral Contact Centre in the United Kingdom.
RingCentral Contact Centre is powered by inContact, a provider of cloud contact centre software. This integrated offering gives businesses the most innovative contact centre solution combined with RingCentral Office.
"We’re excited to launch our Contact Centre offering in the United Kingdom and continue to extend the international reach of our full RingCentral capabilities," said John Marlow, Managing Director - EMEA of RingCentral. "Now we can broaden our European footprint in partnership with a team that is passionate to bring the next-generation of contact centre innovation to the market."
RingCentral Contact Centre will be available 1st November in the UK
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
About RingCentral UK Ltd:
RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of legacy hardware-based PBX systems. RingCentral, Inc. is headquartered in Belmont, Calif.
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, October 1, 2015