News : RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
Belmont, CA, USA, Jan 14, 2019 -- RingCentral, Inc., (NYSE:RNG), a provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center™ for inbound communications and Workforce Optimization (WFO), RingCentral Engage™ for digital customer engagement, and Connect First for outbound/blended customer interactions.
"Maximizing agent productivity in today’s rapidly changing customer service environment is becoming increasingly challenging. Customer service organizations need to seamlessly blend outbound calling activity with customer call backs and communications over digital channels," said Jim Dvorkin, senior vice president, Customer Engagement, RingCentral. "The acquisition of Connect First complements our current Customer Engagement portfolio and will provide transformative and differentiated customer experiences. We’re excited to welcome the Connect First team to RingCentral."
"At Connect First, we’ve been focused on building an innovative outbound/blended customer engagement platform with a state-of-the-art architecture," said Geoff Mina, founder and CEO, Connect First. "This acquisition validates our technology leadership, and we’re confident that by joining forces with RingCentral we will broaden our market reach and scale to deploy our platform to enterprises worldwide."
"As RingCentral continues to be chosen by larger businesses, the need to support outbound customer interactions and campaign management has increased," said Sheila McGee-Smith, President of McGee-Smith Analytics. "With its born-in-the-cloud microservices architecture, Connect First brings technology that has already been successfully deployed across midsize and enterprise organizations and will complement RingCentral’s existing portfolio."
The terms of the transaction were not disclosed. The acquisition is expected to close in Q1, 2019, and is estimated to have no material financial impact for the year ending December 31, 2019.
Posted by Veronica Silva Cusi, news correspondent
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About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Connect First is a provider of cloud contact center software that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a platform designed and supported by a team of experienced engineers, designers and business analysts, and backed with personalized in-house customer care.
Published: Tuesday, January 15, 2019
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