News : RingCentral Announces New Integration Plans with Google Cloud Contact Center AI
Belmont, CA, USA, July 24, 2018 -- RingCentral, Inc.(NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced plans to integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers.
Together, RingCentral and Google Cloud will collaborate on applying AI in multiple areas of RingCentral Contact Center™, enabling deeper customer engagement and improving the productivity of agents.
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"AI holds a lot of promise in addressing customer needs faster and helping agents get to customer resolution quickly," said Jim Dvorkin, Senior Vice President, Contact Centers, at RingCentral. "To make the contact center experience more relevant and efficient for both customers and agents, we believe Google Cloud is a great partner to collaborate with and apply AI in a thoughtful way."
"Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers," said Rajen Sheth, Director of Product Management at Google Cloud. "Google Cloud’s goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like RingCentral."
Posted by Veronica Silva Cusi, news correspondent
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About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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