San Francisco, CA, USA, Nov, 2018 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced at its annual user conference ConnectCentral(R), that it is adding artificial intelligence (AI) enabled voice analytics to its open platform. RingCentral is now partnering with Gong.io, ThetaLake and Velvetech to deliver real-time and post-call voice analytics services to global customers.
Gong.io, ThetaLake and Velvetech are part of the RingCentral Connect Platform™ Partner Program (CP3). CP3 provides independent software vendors (ISVs) with the technology and go-to-market resources necessary to maximize customer success.
"The democratization of AI is quickly becoming a reality," said David Lee, vice president, product management, RingCentral. "By partnering with a growing ecosystem of AI companies and enabling them to leverage RingCentral open APIs to integrate with RingCentral cloud communications solutions, we are offering our customers access to broader AI services. This allows them to capture timely customer data and drive greater customer engagement and value."
"With the integrated power of RingCentral, Velvetech and XSELL solutions, we have substantially improved our sales productivity," said Doug Altschul, vice president, customer experience at Insureon, a leading online provider of small business insurance. "The solution applies machine learning to real-time transcriptions, based on the performance of top sales agents, and makes recommendations to other sales agents to communicate with customers, resulting in positive business outcomes. We could not have done this without RingCentral and its open platform. This has given us a huge competitive advantage and helped us grow our business."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Monday, November 12, 2018
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