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News : RingCentral Announces RingCentral Cloud PBX for Microsoft Teams

#contactcenterworld, @ringcentral, @Microsoft

Belmont, CA, USA, June 29, 2020 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, collaboration, and contact center solutions, announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader integrations with Microsoft Teams that enhance user productivity across the platform.

"Today’s modern workforce wants the flexibility to communicate using their preferred channels, both within and outside their organization," said Will Moxley, chief product officer, RingCentral. "For organizations using Microsoft Teams for team messaging, RingCentral Cloud PBX for Microsoft Teams provides exceptional enterprise PBX capabilities, enabling users to remain productive from within their Teams environment. Our integrations with Teams aligns with our vision of delivering an open platform, where our rich integration ecosystem empowers users to effortlessly and intuitively access RingCentral communications capabilities from their applications of choice to drive productivity across their enterprise."

Paul Weiss, chief knowledge officer at Helm Partners, a leading telecom and technology advisory services firm and valued RingCentral Channel partner, said, "Our clients are demanding secure and reliable technology solutions that enable work from anywhere flexibility, allowing them to communicate through the channels they want, and on the devices of their choice. RingCentral’s integrations create even greater business agility by extending this flexibility to our clients’ workplace applications of choice. Whether it is Teams, G-Suite, a CRM, or the RingCentral application, RingCentral’s platform is taking user enablement and workflow efficiency to the next level. They have created an ecosystem that works for all businesses, making RingCentral an integral strategic element as we assist our clients in accelerating their digital transformation journey."

Jim Lundy, founder, CEO, and lead analyst, Aragon Research, said, "The drastic shift to a fully remote working world has shed a spotlight on the limitations of legacy on-premise systems, which cause disruption and loss of productivity. With RingCentral Cloud PBX for Microsoft Teams, users can easily leverage the global enterprise phone system capabilities along with top-notch security and reliability that comes with RingCentral."

#contactcenterworld, @ringcentral, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Social Activities Help Motivate

Read today's tip or listen to it on podcast.

Published: Tuesday, June 30, 2020

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2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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