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News : RingCentral Announces RingCentral Rise, a Strategic and Secure Communications Platform Designed for Service Providers

#contactcenterworld, @ringcentral

Belmont, CA, USA, Oct 12, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced RingCentral Rise, a new platform designed exclusively for service providers around the world. By leveraging Resources, System integration, and Experiences (Rise) from RingCentral, service providers can now offer their own co-branded unified cloud communications solutions including team messaging, video meetings, cloud phone system, and contact center solutions to businesses in a fast, flexible, and scalable manner.

"RingCentral is a leader in developing effective strategic partnerships in the global UCaaS market," said Elka Popova, Connected Work, vice president, Frost & Sullivan. "The Rise program from RingCentral marks a new phase in the UCaaS industry’s evolution as it highlights an important shift in operator and vendor strategies. The program meets the needs of businesses and partners that demand greater simplicity in terms of core feature set, packaging and pricing, while offering greater flexibility in terms of integrations with customer-specific workflows."

"RingCentral has a vision of bringing the very best cloud communications capabilities to businesses everywhere. Central to that vision is partnering with the world’s leading services providers to provide their customers with the industry’s leading team messaging, video meetings, and enterprise-ready phone system," said Homanyoun Razavi, executive vice president and head of Global Service Providers at RingCentral. "With Rise, we can accelerate the speed to market and the speed of innovation, with an industry-first open platform for service providers backed by a dedicated business unit. We’re excited to jointly innovate across 5G, Mobile Edge Computing (MEC), Internet of Things (IoT), and Artificial Intelligence (AI) to bring differentiated products to market that humanize cloud communications with blazing speed and new ways of working."

Rich Shaw, vice president, Voice & Collaboration, AT&T
"AT&T and RingCentral are long-standing strategic partners since 2012 dedicated to bringing the best mobility and transformation solutions to our customers. RingCentral Rise is enabling us to truly differentiate in the market with recent launches of AT&T Office@Hand Wireless and AT&T Phone for Business Advanced."

Markus Hendrich, Co-CEO, ecotel
"Ecotel differentiates by innovativeness and the quality of experience for business customers. RingCentral Rise enables us to combine our core strengths with the industry-leading UCaaS cloud platform for a truly unique offering in the market."

Benito Ohara, CEO, MCM
"The RingCentral partnership came at exactly the right time when we were looking for something fresh, different and out-of-the-box for our customers. RingCentral is aligned with our philosophy to adapt communications around the customer, offering speed, flexibility, and open integrations."

Marshall Berkin, vice president, Business Products & Services, TELUS
"TELUS and RingCentral have a long-standing strategic relationship to deliver the most advanced UCaaS capabilities in Canada. We’re excited for the launch of Rise as we continue to expand our relationship with new services such as Contact Center and Business Connect Voice."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, October 13, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

8.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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