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News : RingCentral Announces RingCentral Rise, a Strategic and Secure Communications Platform Designed for Service Providers

#contactcenterworld, @ringcentral

Belmont, CA, USA, Oct 12, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced RingCentral Rise, a new platform designed exclusively for service providers around the world. By leveraging Resources, System integration, and Experiences (Rise) from RingCentral, service providers can now offer their own co-branded unified cloud communications solutions including team messaging, video meetings, cloud phone system, and contact center solutions to businesses in a fast, flexible, and scalable manner.

"RingCentral is a leader in developing effective strategic partnerships in the global UCaaS market," said Elka Popova, Connected Work, vice president, Frost & Sullivan. "The Rise program from RingCentral marks a new phase in the UCaaS industry’s evolution as it highlights an important shift in operator and vendor strategies. The program meets the needs of businesses and partners that demand greater simplicity in terms of core feature set, packaging and pricing, while offering greater flexibility in terms of integrations with customer-specific workflows."

"RingCentral has a vision of bringing the very best cloud communications capabilities to businesses everywhere. Central to that vision is partnering with the world’s leading services providers to provide their customers with the industry’s leading team messaging, video meetings, and enterprise-ready phone system," said Homanyoun Razavi, executive vice president and head of Global Service Providers at RingCentral. "With Rise, we can accelerate the speed to market and the speed of innovation, with an industry-first open platform for service providers backed by a dedicated business unit. We’re excited to jointly innovate across 5G, Mobile Edge Computing (MEC), Internet of Things (IoT), and Artificial Intelligence (AI) to bring differentiated products to market that humanize cloud communications with blazing speed and new ways of working."

Rich Shaw, vice president, Voice & Collaboration, AT&T
"AT&T and RingCentral are long-standing strategic partners since 2012 dedicated to bringing the best mobility and transformation solutions to our customers. RingCentral Rise is enabling us to truly differentiate in the market with recent launches of AT&T Office@Hand Wireless and AT&T Phone for Business Advanced."

Markus Hendrich, Co-CEO, ecotel
"Ecotel differentiates by innovativeness and the quality of experience for business customers. RingCentral Rise enables us to combine our core strengths with the industry-leading UCaaS cloud platform for a truly unique offering in the market."

Benito Ohara, CEO, MCM
"The RingCentral partnership came at exactly the right time when we were looking for something fresh, different and out-of-the-box for our customers. RingCentral is aligned with our philosophy to adapt communications around the customer, offering speed, flexibility, and open integrations."

Marshall Berkin, vice president, Business Products & Services, TELUS
"TELUS and RingCentral have a long-standing strategic relationship to deliver the most advanced UCaaS capabilities in Canada. We’re excited for the launch of Rise as we continue to expand our relationship with new services such as Contact Center and Business Connect Voice."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Support Your Staff

Read today's tip or listen to it on podcast.

Published: Wednesday, October 13, 2021

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2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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