#contactcenterworld, @ringcentral

Belmont, CA, USA, Sept 12, 2023 - RingCentral, Inc. (NYSE: RNG), a provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that NFP has selected RingCentral MVP(R) (Message Video Phone™) and RingCentral Contact Center™ to power employee and customer engagement. NFP is a property and casualty broker, benefits consultant, wealth manager and retirement plan advisor.

Working closely with John Alexander Consulting (JAC), a carrier and cloud-neutral consulting firm, NFP conducted a search to select a secure and integrated communications solution to enable greater mobility for its employees and a best-in-class experience for its customers. 

"RingCentral solutions have played a critical role in our digital transformation — enabling us to achieve frictionless growth with higher productivity," said Mark Grosvenor, Chief Technology Officer, NFP. "We chose RingCentral because it provides the best integrated telephony solutions, innovative AI tools, and market-leading analytics – all in a secure environment. Most importantly, communications with our clients are now second to none – with RingCentral’s platform and 99.999% availability, there hasn’t been any downtime."

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Kim Ragland, Technology Operations, NFP, said the company has improved customer experiences by utilizing RingCentral’s unified communications, enhanced contact center, and world-class collaboration to replace disparate platforms in favor of an all-in-one solution. "By consolidating vendors, not only is the user experience improved, but NFP also generated substantial savings," added Ragland.

"As an extension of NFP’s team, we are deeply versed in their technology strategy and committed to identifying not only the best-performing platform to support their current needs, but also one that addressed economies of scale, rapid installation, and pivotal redirection to match technology evolution," said Alexis Pomierski, Executive Director at JAC.

"NFP is a true trailblazer bringing industry-leading practices, digital, and data-led disruption to the marketplace. We are excited to be part of NFP’s digital transformation journey," said Carson Hostetter, Chief Revenue Officer, RingCentral. "By moving to RingCentral, NFP is driving greater operational efficiencies and overall stakeholder engagement, optimizing for impactful business outcomes."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com