#contactcenterworld, @ringcentral, @google

Belmont, CA, USA, April, 2019 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, collaboration, and contact center solutions, announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. With this new integration, RingCentral Engage Digital customers can now leverage the machine learning capabilities of Google Dialogflow to efficiently manage the rapidly growing volume of digital customer interactions. In addition, enterprises can now better prioritize agent workloads to focus on critical customer interactions. 

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"We’ve currently deployed a beta version of the newly integrated product from RingCentral and we believe that this will be a game changer for us in providing timely and effective customer service to our rapidly growing customer base," said Darryl Hoover, chief technology officer, Direct Travel.

"The variety of digital channels that customers use to interact with enterprises is rapidly increasing. This has also led to a dramatic increase in the volume of digital customer interactions that enterprises now have to manage," said Jim Dvorkin, senior vice president, Customer Engagement, RingCentral. "Most enterprises are not equipped with the right technology to support the volume of digital customer interaction. The combination of RingCentral Engage Digital with Google Dialogflow will provide enterprises a solution with built-in machine learning capabilities to deliver enhanced customer experiences."

#contactcenterworld, @ringcentral, @google

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com