News : RingCentral Expands Professional Services Offering for Enterprise Customers
Belmont, CA, USA, Dec 13, 2016 -- RingCentral, Inc. (NYSE:RNG), a provider of enterprise cloud communication and collaboration solutions, announced the addition of Extended Enterprise Support to its RingCentral Professional Services™ portfolio. This program provides enterprises requiring support services a dedicated team of technical account managers and customer success managers.
"Enterprises today demand a more consultative approach to deploying and managing cloud business communications solutions," said Chuck Emmette, head of Professional Services at RingCentral. "We understand enterprise pain points and want to help businesses resolve challenges. We are now offering an extended level of enterprise support that goes beyond our standard support model. The Extended Enterprise Support program is designed for IT organizations requiring a more mentored service approach that ties directly to business performance."
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"As enterprises increasingly look for ways to better manage their cloud technology deployments and service maintenance, RingCentral’s professional services offering becomes a very important component for business communications success," said Elka Popova, Frost & Sullivan program director. "RingCentral has consistently been a leading player in the UCaaS industry, providing an excellent customer purchase experience, sustaining high growth rates, and delivering high price/performance value."
According to Bill Baierl, a RingCentral customer and director at Baierl Automotive, "RingCentral has played a key role in advancing our critical business initiatives, in particular customer engagement. Having a dedicated team of experts through RingCentral’s Extended Enterprise Support program has been vital for implementing the communications infrastructure we were lacking, and maintaining our overall customer experience."
Posted by Veronica Silva Cusi, news correspondent
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About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Wednesday, December 14, 2016
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