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News : RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements and BYOC

#contactcenterworld, @ringcentral, @Microsoft

Belmont, CA, USA, Nov, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced it is bringing a broad and reliable set of phone capabilities to Microsoft Teams. Customers have the option to choose between a direct routing solution or the RingCentral dialer integration for Microsoft Teams, and will have access to SMS, fax, voicemail, and more.

RingCentral is also announcing that the RingCentral MVP™ (Message Video Phone™) platform is now available via a new flexible BYOC (Bring Your Own Carrier) offering, which gives enterprises the choice in supplying their own telephony access, allowing them to bring in their carrier(s) of choice and extend their global footprint. Enhancements to safety capabilities with updated location awareness will be made available to U.S. customers and with updated abilities to manage emergency response locations will be made available worldwide.

Jaya Kumar, global chief marketing officer at RingCentral, said, "RingCentral’s mission is to give customers the very best business communications capabilities in a secure, trusted, and reliable way, and we’re delighted to extend RingCentral’s capabilities to organizations using Microsoft Teams. Teams need to be able to collaborate whether it is scheduled, spontaneous or ongoing. Teams also need to connect from any device and across modalities. It is about being able to connect when, where and how you want. We call it - Your Work. Your Way."

The RingCentral for Microsoft Teams add-in is available now with embedded dialing; SMS will be available in the US only; Fax and Voicemail will be available later in US and other regions.

"Our success depends on maintaining long-term relationships with our clients, and a big part of that involves regular phone communication. With RingCentral embedded into our Microsoft Teams environment, we now have an intuitive, high-quality telephony solution our staff can use anywhere to stay connected to clients and each other," said Simon Bulleyment, CIO at Haysmacintyre, a Top-25 UK Accounting Firm. "The enhancements RingCentral is now providing to Microsoft Teams users--access to voicemail and direct routing--are ones we have wanted for a long time. These improvements will provide us with even greater calling experiences, increased compliance, more flexibility, and unparalleled security and reliability."

"As people continue to work from anywhere, they need solutions that make their lives easy and productive," said Jon Arnold, Principal, J Arnold & Associates, an independent technology research and analyst firm. "The new integrations and enhancements from RingCentral make it extremely easy for customers to access RingCentral and the overall experience is seamless."

#contactcenterworld, @ringcentral, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ringcentral.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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