#contactcenterworld, @ringcentral, @Microsoft

Belmont, CA, USA, Nov, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced it is bringing a broad and reliable set of phone capabilities to Microsoft Teams. Customers have the option to choose between a direct routing solution or the RingCentral dialer integration for Microsoft Teams, and will have access to SMS, fax, voicemail, and more.

RingCentral is also announcing that the RingCentral MVP™ (Message Video Phone™) platform is now available via a new flexible BYOC (Bring Your Own Carrier) offering, which gives enterprises the choice in supplying their own telephony access, allowing them to bring in their carrier(s) of choice and extend their global footprint. Enhancements to safety capabilities with updated location awareness will be made available to U.S. customers and with updated abilities to manage emergency response locations will be made available worldwide.

Jaya Kumar, global chief marketing officer at RingCentral, said, "RingCentral’s mission is to give customers the very best business communications capabilities in a secure, trusted, and reliable way, and we’re delighted to extend RingCentral’s capabilities to organizations using Microsoft Teams. Teams need to be able to collaborate whether it is scheduled, spontaneous or ongoing. Teams also need to connect from any device and across modalities. It is about being able to connect when, where and how you want. We call it - Your Work. Your Way."

The RingCentral for Microsoft Teams add-in is available now with embedded dialing; SMS will be available in the US only; Fax and Voicemail will be available later in US and other regions.

"Our success depends on maintaining long-term relationships with our clients, and a big part of that involves regular phone communication. With RingCentral embedded into our Microsoft Teams environment, we now have an intuitive, high-quality telephony solution our staff can use anywhere to stay connected to clients and each other," said Simon Bulleyment, CIO at Haysmacintyre, a Top-25 UK Accounting Firm. "The enhancements RingCentral is now providing to Microsoft Teams users--access to voicemail and direct routing--are ones we have wanted for a long time. These improvements will provide us with even greater calling experiences, increased compliance, more flexibility, and unparalleled security and reliability."

"As people continue to work from anywhere, they need solutions that make their lives easy and productive," said Jon Arnold, Principal, J Arnold & Associates, an independent technology research and analyst firm. "The new integrations and enhancements from RingCentral make it extremely easy for customers to access RingCentral and the overall experience is seamless."

#contactcenterworld, @ringcentral, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ringcentral.com