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News : RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements and BYOC

#contactcenterworld, @ringcentral, @Microsoft

Belmont, CA, USA, Nov, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced it is bringing a broad and reliable set of phone capabilities to Microsoft Teams. Customers have the option to choose between a direct routing solution or the RingCentral dialer integration for Microsoft Teams, and will have access to SMS, fax, voicemail, and more.

RingCentral is also announcing that the RingCentral MVP™ (Message Video Phone™) platform is now available via a new flexible BYOC (Bring Your Own Carrier) offering, which gives enterprises the choice in supplying their own telephony access, allowing them to bring in their carrier(s) of choice and extend their global footprint. Enhancements to safety capabilities with updated location awareness will be made available to U.S. customers and with updated abilities to manage emergency response locations will be made available worldwide.

Jaya Kumar, global chief marketing officer at RingCentral, said, "RingCentral’s mission is to give customers the very best business communications capabilities in a secure, trusted, and reliable way, and we’re delighted to extend RingCentral’s capabilities to organizations using Microsoft Teams. Teams need to be able to collaborate whether it is scheduled, spontaneous or ongoing. Teams also need to connect from any device and across modalities. It is about being able to connect when, where and how you want. We call it - Your Work. Your Way."

The RingCentral for Microsoft Teams add-in is available now with embedded dialing; SMS will be available in the US only; Fax and Voicemail will be available later in US and other regions.

"Our success depends on maintaining long-term relationships with our clients, and a big part of that involves regular phone communication. With RingCentral embedded into our Microsoft Teams environment, we now have an intuitive, high-quality telephony solution our staff can use anywhere to stay connected to clients and each other," said Simon Bulleyment, CIO at Haysmacintyre, a Top-25 UK Accounting Firm. "The enhancements RingCentral is now providing to Microsoft Teams users--access to voicemail and direct routing--are ones we have wanted for a long time. These improvements will provide us with even greater calling experiences, increased compliance, more flexibility, and unparalleled security and reliability."

"As people continue to work from anywhere, they need solutions that make their lives easy and productive," said Jon Arnold, Principal, J Arnold & Associates, an independent technology research and analyst firm. "The new integrations and enhancements from RingCentral make it extremely easy for customers to access RingCentral and the overall experience is seamless."

#contactcenterworld, @ringcentral, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ringcentral.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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