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News : RingCentral Harnesses AI to Deliver New Video Capabilities Now Widely Available

#contactcenterworld, @ringcentral

Belmont, CA, USA, Sept, 2022 -- RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced the availability of AI powered video capabilities, along with extended browser support for RingCentral MVP™ and RingCentral Video(R) customers. With today’s global workforce embracing hybrid work, the need for richer and more intelligent meetings experiences could not be greater.

Since launching RingCentral Video, the company has rolled out hundreds of advanced video meeting features and expanded its video offering beyond the desktop and mobile devices to also include RingCentral Rooms™. To enhance the user experience of RingCentral, new browser support for Firefox on desktop and Chrome for Android devices is also now available. This extends the browser support already available in Chrome and Edge on desktop.

Additionally, today RingCentral is rolling out differentiated AI-driven video meeting capabilities that are now widely available.

All newly announced features are now available for both RingCentral MVP and RingCentral Video Pro customers in both free and paid tiers.

Mo Kabiteh, President and COO for RingCentral said, "Video meetings shouldn’t be limited. RingCentral Video Pro is a free and full-featured solution that allows any customer to run HD video meetings without 40 minute time limits. There’s absolutely no catch and there’s no requirement to purchase a subscription. Furthermore, users can join video meetings directly through their browser without requiring any downloads and can also enjoy amazing new AI-enabled features."

Kira Makagon, Chief Innovation Officer for RingCentral said, "One of our innovation goals is to make hybrid work simpler by delivering best-in-class video meeting capabilities. Our prior investments in AI, including RingCentral’s 2020 acquisition of Deep Affects, are unlocking new added-value for customers and allowing us to deliver new capabilities that can’t be matched. Many of us are spending countless hours in meetings, and both automation and AI has the potential to increase efficiency, support better productivity and collaboration - all while reducing meeting fatigue."

Prashant Kukde, RingCentral’s Vice President of Conversational AI, Product Development added, "AI is a smart fabric that bridges knowledge and communication gaps. Using AI to analyze business conversations and extract meeting insights is a big differentiator for RingCentral. No other provider is able to deliver the advanced meeting summaries and insights the way we’re able to."

Beth Schultz, VP of research and principal analyst with Metrigy said, "Many consider AI-driven video meeting functions such as those from RingCentral to be highly valuable. In-meeting assistance – such as meeting insights and summaries are top of the list, with 93% of Metrigy’s research participants saying these features would have high or moderate value to their organizations. Among the value propositions are improved engagement, productivity, and well-being."

Beth Trejo, Founder and CEO of Chatterkick said, "In the 10 years since we launched, Chatterkick has grown into an international team. But thanks to these wonderful RingCentral collaboration tools—especially video conferencing—we can still operate as a tight-knit group of social media nerds who support each other, go all out for our clients, and have fun every day."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Network Based Contact Center?

Read today's tip or listen to it on podcast.

Published: Monday, September 12, 2022

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2024 Buyers Guide Training

 
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Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
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Vads

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PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
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We have over 20 customer service training programs you can use on-site. With our technology, we eliminate 95% of all travel expenses for participants and trainers. The design of our programs reduces the training time by 80% which is the most expensive part of training and we eliminate the need for professional trainers and facilitators.
 

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