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News : RingCentral Harnesses AI to Deliver New Video Capabilities Now Widely Available

#contactcenterworld, @ringcentral

Belmont, CA, USA, Sept, 2022 -- RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced the availability of AI powered video capabilities, along with extended browser support for RingCentral MVP™ and RingCentral Video(R) customers. With today’s global workforce embracing hybrid work, the need for richer and more intelligent meetings experiences could not be greater.

Since launching RingCentral Video, the company has rolled out hundreds of advanced video meeting features and expanded its video offering beyond the desktop and mobile devices to also include RingCentral Rooms™. To enhance the user experience of RingCentral, new browser support for Firefox on desktop and Chrome for Android devices is also now available. This extends the browser support already available in Chrome and Edge on desktop.

Additionally, today RingCentral is rolling out differentiated AI-driven video meeting capabilities that are now widely available.

All newly announced features are now available for both RingCentral MVP and RingCentral Video Pro customers in both free and paid tiers.

Mo Kabiteh, President and COO for RingCentral said, "Video meetings shouldn’t be limited. RingCentral Video Pro is a free and full-featured solution that allows any customer to run HD video meetings without 40 minute time limits. There’s absolutely no catch and there’s no requirement to purchase a subscription. Furthermore, users can join video meetings directly through their browser without requiring any downloads and can also enjoy amazing new AI-enabled features."

Kira Makagon, Chief Innovation Officer for RingCentral said, "One of our innovation goals is to make hybrid work simpler by delivering best-in-class video meeting capabilities. Our prior investments in AI, including RingCentral’s 2020 acquisition of Deep Affects, are unlocking new added-value for customers and allowing us to deliver new capabilities that can’t be matched. Many of us are spending countless hours in meetings, and both automation and AI has the potential to increase efficiency, support better productivity and collaboration - all while reducing meeting fatigue."

Prashant Kukde, RingCentral’s Vice President of Conversational AI, Product Development added, "AI is a smart fabric that bridges knowledge and communication gaps. Using AI to analyze business conversations and extract meeting insights is a big differentiator for RingCentral. No other provider is able to deliver the advanced meeting summaries and insights the way we’re able to."

Beth Schultz, VP of research and principal analyst with Metrigy said, "Many consider AI-driven video meeting functions such as those from RingCentral to be highly valuable. In-meeting assistance – such as meeting insights and summaries are top of the list, with 93% of Metrigy’s research participants saying these features would have high or moderate value to their organizations. Among the value propositions are improved engagement, productivity, and well-being."

Beth Trejo, Founder and CEO of Chatterkick said, "In the 10 years since we launched, Chatterkick has grown into an international team. But thanks to these wonderful RingCentral collaboration tools—especially video conferencing—we can still operate as a tight-knit group of social media nerds who support each other, go all out for our clients, and have fun every day."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Monday, September 12, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

About us - in 60 seconds!

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