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News : RingCentral Helps an American Dental Support Organization to Run and Grow Its Business

#contactcenterworld, @ringcentral

Belmont, CA, USA, Nov 4, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that Heartland Dental, a dental support organization in the United States, is using RingCentral MVP™ (Message Video Phone™) to power business communications among its employees and teams across the country. Heartland Dental has also improved support office contact center communications by migrating its legacy on-premise system to the RingCentral Contact Center™ cloud solution to help both create a better patient experience and grow new business opportunities.

Heartland Dental provides non-clinical administrative support so dentists and their teams can focus on delivering high-quality clinical care and excellent patient experiences. Heartland’s support includes assistance with human resources, marketing, IT, supplies, insurance credentialing, accounting, and more. 

"With more than 1,500 dental offices spread across the country, RingCentral MVP has helped us to connect, communicate, and collaborate more effectively with our supported practices’ patients," said Jeremy Stroud, VP of Patient Services, Heartland Dental. "On the call center side, we now rely on RingCentral’s advanced contact center solution, which has allowed us to handle an increased number of calls as well as expand patient chat to our supported practice websites, allowing us to meet the patients at the channel they want to use. The analytics have been a game-changer. With all the call data at our fingertips, we’re able to help our supported doctors grow their businesses. We can review a practice’s call volume, and if we find their new patient inquiries are lower than desired, we can start increasing our marketing efforts on behalf of that practice. We’ve never had this level of visibility before."

By utilizing RingCentral AI capabilities, which reviews all calls coming into the dental practices, Heartland Dental is able to, in real-time, flag the calls from new patients who may have missed an opportunity to set an appointment. It then sends those calls into an outbound queue for their agents, who typically respond within ten minutes. According to Stroud, "The best part is that over 20 percent of those callbacks result in a new patient."

"When scheduling appointments, it is essential to value customers’ time and accommodate their needs. By doing so, you are providing a stellar customer experience, which drives more loyalty," said Carson Hostetter, chief revenue officer at RingCentral. "Reaching out to a potential customer within the first few minutes of them expressing interest significantly increases the chances of them becoming a customer, so quick follow up with prospective clients is a must. At RingCentral, our goal is to continue to lead with solutions that not only optimize processes but also reduce complexity, so businesses like Heartland Dental can focus on what truly matters -- the experience of their patients."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Friday, November 5, 2021

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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