Belmont, CA, USA, Feb 24, 2021 -- RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement.
"Today’s modern workforce needs the ability to communicate from anywhere using their preferred channels of choice in order to stay connected and efficient," said Will Moxley, chief product officer at RingCentral. "Our in-app calling for Salesforce brings the capabilities of RingCentral to customer phone conversations directly within a browser, eliminating the need to switch between different apps. Our integration with Salesforce builds on our vision of providing an open platform, where users are empowered to access RingCentral’s cloud-based communications capabilities from within their applications of choice for optimal productivity across their organization."
"RingCentral for Salesforce has made our salesforce more productive, and is incredibly simple to deploy and use," said Ben DeLaurier, Director of Customer Support, Buffalo Americas. "In-app calling allows all of my Salesforce users to have full calling capabilities right from within the RingCentral for Salesforce app. In addition, training users has become simpler and faster. This has been a great help with all of my users, especially in light of a now-distributed workforce."
The new in-app calling feature is available now as part of RingCentral for Salesforce on the Salesforce AppExchange.
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Thursday, February 25, 2021
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