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News : RingCentral Launches Australian Data Centre, RingCentral Video, and RingCentral Rooms to Address Regional Demand

#contactcenterworld

Sydney, Australia, March 8, 2021 -- RingCentral Australia Pty Ltd, a provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), announced the availability of RingCentral Video™ and RingCentral Rooms™ in Australia. RingCentral is also announcing that RingCentral Rooms will be compatible with Poly devices including Poly Studio X30 and Poly Studio X50 in the region.

Additionally, RingCentral is announcing that the company has established a new data centre in Australia, which brings RingCentral’s video meetings and cloud phone system, to any organisation—private and public sector—required to comply with Australia’s data sovereignty regulations, including the Privacy Act and the Australian Privacy Principles.

"At RingCentral we are focused on enabling organisations to modernise their business communications by moving to the cloud and allowing their people to be productive from anywhere," said Peter Hughes, Regional Vice President Sales, APAC, RingCentral. "With the announcement of RingCentral Video and RingCentral Rooms, we are bringing a more enhanced and collaborative experience with greater security and accessibility for all people – both internal and external to the organisation, wherever they are working – be that at home, in the office, or on-the-go. In addition, with today’s announcement of our new data centre to securely store customer data in-country, we have opened up our cloud communications and contact centre platform for any organisation in Australia, of any size and across every industry sector."

As RingCentral continues its global expansion efforts, Australia remains a key strategic location for the company. The new datacentre will be available on demand and offers RingCentral customers the ability to register endpoints in-country, and keep voice and video call data, including voicemail, call recordings, faxes and call logs, stored locally in Australia.

Rocco Pirrello, Manager, Operations and Brand, GSA Insurance Brokers, said, "We’re looking forward to upgrading our RingCentral communications platform to RingCentral Video, and passing on the benefits of a unified experience to our staff and especially to external meeting participants. Video meetings have become such a necessity in business today and the experience of our external attendees is paramount. We look forward to having participants no longer have to download and run anything to join a RingCentral Video meeting; and for the browser experience to be just as good for users as the app experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About RingCentral Australia Pty Ltd:
Company LogoRingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone™ (MVP), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows.
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Published: Tuesday, March 9, 2021

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
PH: 8448442989

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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