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News : RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work

#contactcenterworld, @ringcentral

Belmont, CA, USA, Sept 28, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world.

Nat Natarajan, executive vice president, Products and Engineering, at RingCentral, said, "As organizations embrace new hybrid work styles, RingCentral is focused on combating real-world organizational and end-user challenges by delivering capabilities that enable them to run and grow their business. We’re giving customers solutions that are designed to overcome the challenges they face today so they can maximize their potential every single day. From transcriptions and summaries to next-gen analytics and reporting, there’s a new innovation for all parts of the workforce - whether you’re in IT, a line of business role, or an end-user."

Blair Pleasant, president & principal analyst of COMMfusion, said, "As we continue to navigate hybrid working environments and our meetings become more personable, the features RingCentral is announcing today are critical to keeping us connected. These new innovations are designed to ensure that the essence of physically being in the workplace and collaborating in-person is not lost."

Jim Lundy, founder and CEO, Aragon Research, said, "Running between meetings and being double booked is a reality many of us are grappling with in today’s corporate world. Getting a downloadable recording transcription with a meeting summary and automated action items is a complete game changer and a huge competitive advantage for RingCentral. Talk about delivering on the promise of making unified communications work for you so you can be more productive and focus on things that actually matter and move your business forward."

Praneeth Vadrevu, senior data analyst, Lucas Group, said, "RingCentral’s new line of business analytics beta is a very robust tool that allows you to customize dashboards based on your business needs. The API configuration is a very useful automation for our organization which integrates into our data infrastructure. The reporting capabilities help us make better business decisions based on call volume and individual activity. I am so glad that these tools are made available to us now, whereas in the past it was a lot of manual retrieval of reports and ingesting them into Microsoft Excel."

Dave Michels, principal analyst and founder, TalkingPointz, said, "RingCentral expands its MVP offer with features that appear aimed at organizations with distributed teams. Analytics has long been critical for business success, regardless of department. With the new customizable dashboards and widgets from RingCentral, both IT teams and line of business users will have access to superior business intelligence at no additional cost, enabling organizations to run and grow their business. This offering means users can now access data they need at their fingertips to get the most out of their UCaaS solution, regardless of where their teams are based."

Roopam Jain, vice president of Research, Connected Work at Frost & Sullivan, said, "We cannot let remote workers be at a disadvantage anymore. It is critical that organizations create a level-playing field so remote participants are represented equally on screen, and meetings are more inclusive than ever before. The new RingCentral Rooms innovations are a big step in the right direction, helping to make hybrid work environments a success."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ringcentral.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, September 29, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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