Belmont, CA, USA, Sept 28, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world.
Nat Natarajan, executive vice president, Products and Engineering, at RingCentral, said, "As organizations embrace new hybrid work styles, RingCentral is focused on combating real-world organizational and end-user challenges by delivering capabilities that enable them to run and grow their business. We’re giving customers solutions that are designed to overcome the challenges they face today so they can maximize their potential every single day. From transcriptions and summaries to next-gen analytics and reporting, there’s a new innovation for all parts of the workforce - whether you’re in IT, a line of business role, or an end-user."
Blair Pleasant, president & principal analyst of COMMfusion, said, "As we continue to navigate hybrid working environments and our meetings become more personable, the features RingCentral is announcing today are critical to keeping us connected. These new innovations are designed to ensure that the essence of physically being in the workplace and collaborating in-person is not lost."
Jim Lundy, founder and CEO, Aragon Research, said, "Running between meetings and being double booked is a reality many of us are grappling with in today’s corporate world. Getting a downloadable recording transcription with a meeting summary and automated action items is a complete game changer and a huge competitive advantage for RingCentral. Talk about delivering on the promise of making unified communications work for you so you can be more productive and focus on things that actually matter and move your business forward."
Praneeth Vadrevu, senior data analyst, Lucas Group, said, "RingCentral’s new line of business analytics beta is a very robust tool that allows you to customize dashboards based on your business needs. The API configuration is a very useful automation for our organization which integrates into our data infrastructure. The reporting capabilities help us make better business decisions based on call volume and individual activity. I am so glad that these tools are made available to us now, whereas in the past it was a lot of manual retrieval of reports and ingesting them into Microsoft Excel."
Dave Michels, principal analyst and founder, TalkingPointz, said, "RingCentral expands its MVP offer with features that appear aimed at organizations with distributed teams. Analytics has long been critical for business success, regardless of department. With the new customizable dashboards and widgets from RingCentral, both IT teams and line of business users will have access to superior business intelligence at no additional cost, enabling organizations to run and grow their business. This offering means users can now access data they need at their fingertips to get the most out of their UCaaS solution, regardless of where their teams are based."
Roopam Jain, vice president of Research, Connected Work at Frost & Sullivan, said, "We cannot let remote workers be at a disadvantage anymore. It is critical that organizations create a level-playing field so remote participants are represented equally on screen, and meetings are more inclusive than ever before. The new RingCentral Rooms innovations are a big step in the right direction, helping to make hybrid work environments a success."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Wednesday, September 29, 2021
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