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News : RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments

#contactcenterworld, @ringcentral, @IDC

Belmont, CA, USA, March, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has been recognized as a Leader in two IDC MarketScape reports for UCaaS Enterprise and small and medium-sized business (SMB) market segments. The Enterprise report evaluates 19 different vendors that sell to organizations with 1000 or more employees, while the SMB report evaluates 15 different vendors that sell to organizations with fewer than 1,000 employees. In both reports, RingCentral was named a Leader.

IDC estimates that worldwide UCaaS service provider revenue, including Over the Top (OTT) providers, will reach $16.1 billion in 2024 in its Worldwide UCaaS Service Provider Forecast, 2020–2024 (Aug 2020). As businesses look for ways to empower employees to communicate easily, share information, and meet as needed with colleagues, customers, and partners, opportunities to use UCaaS solutions expand around the world.

"Enterprises should consider RingCentral when they need a UCaaS platform that has an emphasis on security and reliability and has been integrated across a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with numerous integrations to enterprise software and services," said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. "RingCentral offers SMBs a good value with its RingCentral Office solution, but the company has also made a significant investment in its free video conferencing and team messaging solution with RingCentral Glip, to address the entry point barrier for any business to easily start their journey to a full cloud communications solution."

Carson Hostetter, senior vice president of Worldwide Field Sales at RingCentral said, "We’re observing a major shift in how we work, how we communicate, and how we collaborate. RingCentral is helping Enterprise organizations support their workforce to work from anywhere with secure, reliable cloud-based communications. We’re proud to be recognized by the IDC MarketScape report as a Leader in UCaaS. The combination of an enterprise-ready platform that easily integrates with existing enterprise applications and adds capabilities such as team messaging, video meetings, and a cloud phone system is exactly what large organizations need to help their people work productively from anywhere."

Faiza Hughell, senior vice president for Small to Medium Business at RingCentral said, "Small and medium-sized businesses are at the heart of every economy in the world. Enabling those organizations to support their people working from anywhere with the same capabilities as larger firms is our business. We support them as their needs change and as they expand their business. We are thrilled that the IDC MarketScape report recognizes our capabilities and our commitment to giving these organizations the very best communications capabilities."

#contactcenterworld, @ringcentral, @IDC

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About IDC:
Company LogoIDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
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Today's Tip of the Day - Call Your Competitors

Read today's tip or listen to it on podcast.

Published: Monday, March 8, 2021

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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