#contactcenterworld, @ringcentral, @Gartner_inc
Belmont, CA, USA, Oct 25, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has received the highest scores in three out of four use cases among 14 total vendors in the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report.
Gartner "Critical Capabilities" are attributes that differentiate products/services in terms of their quality and performance. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions.
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"The world is evolving to meet the growing demand for hybrid work, and Unified Communications as a Service is a critical technology to help people connect, communicate and collaborate from anywhere," said Anand Eswaran, president and chief operating officer, RingCentral. "At RingCentral, we focus on bringing together trust, innovation and partnership to deliver the benefits of UCaaS to our customers. It’s great to see the recognition by Gartner Critical Capabilities ranking us #1 in the majority of use cases."
RingCentral has also been positioned as a Leader in the Gartner 2021 Magic QuadrantTM for Unified Communications as a Service, Worldwide. The 2021 report marks the seventh year in a row that Gartner has positioned RingCentral furthest to the right for completeness of vision.
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, October 27, 2021
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