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News : RingCentral Recognized as a 2021 Gartner Peer Insights Customers’ Choice for Unified Communications as a Service

#contactcenterworld, @ringcentral, @Gartner_inc

Belmont, CA, USA, April, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it was named a Customers’ Choice in the April 2021 Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service (UCaaS), Worldwide report for both the large and mid-size enterprise. RingCentral(R) was the only vendor to receive the highest overall rating of 4.6 out of 5 stars, as of 28th February 2021 based on 126 reviews.

Per the Gartner report, "In the UCaaS market, Gartner Peer Insights has published 1,193 reviews and ratings in the 12-month period, which ended on February 28, 2021. The overall rating is a measure of how satisfied existing customers are with a vendor’s product. The table in the report takes into consideration the number of reviews because ultimately, the more reviews a vendor receives, the more likely it is that you can trust a summary rating."

"Being recognized as a Customers’ Choice in Gartner Peer Insights is an incredible honor for us at RingCentral," said Anand Eswaran, president and chief operating officer at RingCentral. "Our customers are our North Star. Everything we do revolves around providing them with the best communications innovations so they can drive their businesses forward and empower their workforces to communicate effectively with customers and colleagues from anywhere."

The following are examples of RingCentral customer reviews from Gartner Peer Insights:

"I have used RingCentral in my business for over 15 years and have found the product to be rock-solid and feature-rich. When we began recommending and offering UCaaS to our clients, we had an array of vendors to choose from but our go-to is invariably RingCentral." - President in the Services Industry

"RingCentral worked hard to earn our business, giving us the most bang for our budget. They worked to make a transition of over 1,500 lines as seamless as possible. Their product has given us the ability to be much more agile in a time where employees are working both on-prem and remotely." - Director of Technology in the Education Industry

"Overall the implementation of RingCentral phones, integration with contact center, hardphone and softphone calling, messaging, texting, virtual meeting rooms, have turned out to be a saving grace during the challenging Covid period. The ability of the company to enhance their product is another great plus. In addition to all this, their customer service and attention to clients' needs is top-notch. I would definitely recommend them to any SMB that needs to function like an enterprise corporation or an enterprise that needs flexibility and ease of management of their telecom investment." - Manager of IT Operations in the Healthcare Industry

"RingCentral has been an amazing company to partner with and delivered on all promises. The product continues to evolve delivering best of breed services and technology. The team is one of the best I've ever worked with." - IT Manager in the Services Industry

#contactcenterworld, @ringcentral, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ringcentral.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Company RSS Feed   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Multi-Media Channeling

Read today's tip or listen to it on podcast.

Published: Monday, April 26, 2021

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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