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News : RingCentral Reimagines Meeting Rooms for New Hybrid Work Styles

#contactcenterworld, @ringcentral

Belmont, CA, USA, June, 2021 -- RingCentral Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced new enhancements to RingCentral Rooms™. The enhancements, specific to its video meetings capabilities within RingCentral’s Message Video Phone™ (MVP™) offering and RingCentral Video(R), the company's video meetings solution with team messaging, will enable people to connect, communicate, and collaborate seamlessly, whether they are returning to the office or working from anywhere. The new capabilities include voice activated control enabling users to start and join meetings through a touchless experience and the ability to control the meeting from a mobile device. In addition, RingCentral Rooms will now be compatible with Logitech Rally devices and Windows devices and appliances, making RingCentral Rooms accessible to a wider audience.

"At RingCentral we are focused on connecting people - wherever they are located - with the best messaging, video, and cloud phone service," said Nat Natarajan, executive vice president of products and engineering at RingCentral. "As offices open up, organizations are quickly adapting to support a collaborative hybrid workforce that creates participation equity. Our rapid innovation on RingCentral Rooms makes it easier and more rewarding for people to connect, resulting in a more inclusive culture so they can do their best work."

RingCentral customer Dave Evans, CIO of Computer History Museum, a well-known Bay Area-based institution, said, "Our mission is to enable our employees, partners and guests to communicate digitally with audiences all over the world - whether that's in-person from our historical venue, from home, or on-the-go. With new RingCentral Rooms capabilities, we will have the flexibility we need to redesign and transform our venue for the new way of working and support a hybrid model. By doing this, we can continue to preserve the history of computing through the exchange of ideas with audiences seamlessly from wherever they are."

"Organizations are actively discussing plans to enable employees to work in the office and exactly when and how that will happen. However, they will need an actual plan in place that addresses things like meeting accessibility, simplicity, control, inclusion, workplace safety, security, privacy, etc. for that to happen effectively," said Rich Costello, senior research analyst, IDC. "The capabilities and enhancements highlighted in this RingCentral Rooms announcement are key attributes of any smart return to work plan."

"Teleconference phones in conference rooms are rapidly transforming into video rooms as the world starts returning to the office and transitioning to hybrid work," said Scott Wharton, GM of Video Collaboration for Logitech. "RingCentral has been a leader and innovator in driving Unified Communications to businesses of all sizes, so their RingCentral Rooms, powered by Logitech's market-leading video products, is a next logical step to helping people adapt to the new hybrid reality."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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