Belmont CA, USA, Dec 8, 2022 -- Westland Insurance Group Ltd. ("Westland"), an independent property and casualty insurance broker in Canada and a family-owned company, has selected RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to power its business communication needs. Westland selected RingCentral because RingCentral's unified platform enables their company to scale as they enter a period of expected hyper growth. With RingCentral MVPTM (Message Video PhoneTM), Westland Insurance can seamlessly integrate their communications with existing business applications such as Microsoft Teams. Westland Insurance will roll out RingCentral to its employees across Canada, with plans to grow further via their current national expansion plans.
Westland Insurance needed a single, reliable, and centralized communications solution to help improve communication across its locations. Managing multiple vendors for all the various on-premises solutions and hosted systems was becoming too cumbersome – it was time for a change, and Westland decided RingCentral was the perfect fit.
"We were dealing with multiple interfaces, vendor reps, and different management consoles. We were ready to make the switch to a system where we could consolidate and centralize everything, and we turned to RingCentral for three key reasons: ease of use, agility, and ability to integrate with our existing systems," said Paul Plischke, CIO for Westland Insurance. "We are looking forward to RingCentral MVP helping us to connect, communicate, and collaborate more efficiently and effectively nationally with our brokerage sites and customers as well."
"Our customers’ success is our success. Cloud communications was made for growing and expanding companies like Westland Insurance," said Carson Hostetter, chief revenue officer at RingCentral. "All our customers need is an Internet connection without the need for any hardware and voila – they’re connected and set-up, offering virtually unlimited scalability for any growing company. We’ve designed our interface to be easy to use and we are proud of how simple it is to integrate with other systems because we value our customers’ time. Enabling them to ramp up quickly translates to business continuity and better customer experience for them. We are thrilled to be able to support Westland Insurance as they continue to grow and invest in their business across Canada."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Friday, December 9, 2022
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
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|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
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InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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