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News : Ritani Delivers Customer Service with NewVoiceMedia
NewVoiceMedia, a global provider of cloud technology, announced that Ritani, an online retailer of engagement rings, diamonds and fine jewellery, is using its ContactWorld solution to deliver service to its customers.
Ritani prides itself on being able to offer its customers exceptional support. That means no waiting times and immediate, personalised attention for every customer who contacts the company.
"When people are buying diamond rings, it’s usually one of the most important purchases of their lives", Tam said. "They deserve to have every detail perfect, and if they have questions, they deserve immediate answers. Thanks to ContactWorld’s integration with Salesforce, NewVoiceMedia ensures we deliver what our customers expect every single time".
Ritani also uses the technology to inform the way it structures its service organisation. The company uses the reporting feature to understand market trends and track activities through both its call centres and website, making it easier to identify correlations between the two and concentrate resources where they’re needed.
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Ritani is a fine jewelry company specializing in engagement rings and bridal jewelry. Based in White Plains, New York, the company has e-commerce operations in Seattle, Washington.
Published: Monday, November 23, 2015