Hoboken, NJ, USA, May 22, 2018 -- NICE (Nasdaq: NICE) announced that the Riverside County Sheriff’s Office in California has upgraded to the latest NICE Inform multimedia recording and incident intelligence technology as it transitions to an all IP environment in preparation for Next Generation 9-1-1. The NICE upgrades were recently deployed at five sites, including three dispatch centers, a training center, and a centralized records bureau which handles all warrant and record requests for the county.
Riverside County's three dispatch centers are a critical link between the community and patrol units in the field, handling over 1.8 million calls annually. Following the lead of California’s Next Generation 9-1-1 initiative, and to better serve the needs of its citizens, the Riverside County Sheriff’s Office recently replaced its aging 9-1-1 system with Motorola Solutions’ VESTA(R) NG9-1-1-ready call handling solution. This necessitated upgrading to the latest future-proof, NENA i3-compliant NICE Inform recording technology.
"As more and more Public Safety agencies across North America invest in Next Generation 9-1-1 call-taking technology, they need confidence that their multimedia recording solution can adapt and integrate into their IP environment and handle new modes of communication and multimedia data in the future," said Chris Wooten, Executive Vice President, NICE. "NICE Inform was designed with exactly that in mind."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Wednesday, May 23, 2018
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300