News : Rivet Radio and MetTel Form Business Partnership
Rivet Radio, a smart audio platform, announced its business partnership with enterprise communication solutions provider, MetTel. Rivet’s bite-sized audio news is deployed in customer care centers, providing customers with a curated stream of top news headlines while they are on hold.
Rivet’s smart audio content complements MetTel’s existing suite of contact center solutions used by retail businesses across the nation. With the freedom to select from Rivet’s news categories and the frequency of updates during hold time, call centers can now provide a more valuable customer service experience for their customers.
"MetTel has replaced the traditional canned hold music that most contact centers play to callers with Rivet’s informative
News on Hold service. While we strive to keep our customer hold times to a minimum, we also want to keep end users engaged and Rivet provides a great customer experience," said Don Keane, VP Marketing at MetTel.
Today's Tip of the Day - Segment Your Customers
About Rivet Radio:
Rivet Radio provides measurable, customizable, spoken-word audio that can be delivered to individuals globally and across platforms. Rivet’s platform is powering the global Audio of Things for millions of listeners across consumer and business applications.
Published: Tuesday, November 10, 2015