News : RJR Technology Improves Service with Five9
San Ramon, CA, August 7, 2014 -- Five9, a provider of cloud contact center software, announces that RJR Technology uses Five9 to reduce call back time and increase lead conversion rates for its clients.
RJR Technology is a software development firm that specializes in designing and creating technology systems for some of the country’s home remodelers. Its flagship product, LeadPerfection, is an enterprise-class software solution designed to manage remodeling and home services businesses from top to bottom, including lead management and CRM tools. LeadPerfection can do everything from handling basic accounting to booking appointments and tracking leads.
To take the solution to the next level, RJR Technology paired it with the Five9 predictive dialer to enable contractors to make outbound calls.
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, August 8, 2014