News : Rogers Rolls Out Brite:Bill's platform
Brite:Bill was selected following a competitive tender process, to deliver such transformative change to billing communications. Billing related issues are a major source for customer dissatisfaction and one of the main drivers of calls to the call-center. It was imperative that Rogers take steps to address billing communication issues.
Alan Coleman, Brite:Bill’s CEO said: "Brite:Bill is excited to be part of Rogers strategy to overhaul the customer experience through improved billing. Better billing means improved customer satisfaction and therefore fewer calls to care".
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Founded in Dublin, Ireland in 2010, Brite:Bill is a leading provider of billing communications products that create positive interactions with CSP customers; pre-empting questions, tackling issues and highlighting appropriate new products and services.
Rogers Communications Inc. is one of Canada's largest communications companies, particularly in the field of wireless communications and cable television, with additional telecommunications and mass media assets. It is headquartered in the Rogers Building in Toronto, Ontario.
Published: Wednesday, June 10, 2015