Billings, MT, USA, Dec 5, 2019 -- A Billings call center is celebrating its expansion to 300 local employees in less than a year.
ROI Solutions held a grand opening ribbon cutting on Thursday. Company leader said they held off on the ceremony until they knew it would be successful in Billings.
The Billings Chamber of Commerce and Big Sky Economic Development helped welcome ROI.
ROI Solutions started in February with 40 employees. At that point, the company had targeted 200 employees by the end of 2019.
The company is a customer support center and handles calls in Billings or several companies.
Jesse Ross, ROI site director, said the company's expansion shows a good economy in Billings.
"None of this would be possible if the economy wasn't right for us," Ross said. "And the type of employee that we're getting, we hire on any given week, 40 or 50 people. And so half of it is Billings has to be able to sustain that, which it has been able to for us.
And the country’s economy helps ROI.
"A lot of times industries like ours, customers service, people are willing to spend more and do more and really take care of the customer experience," Ross said. "As the economy's gotten better, the industry for us has gotten better because they want to take care of their customers."
ROI Solutions has offices in Salt Lake City, The Philippines, South America, and Europe.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, December 6, 2019
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Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
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