News : Romtelecom, Cosmote Romania to Use Common Brand
August 14, 2014 -- Romtelecom and Cosmote Romania confirmed their new official names. Starting from mid-September, both Romtelecom and Cosmote will communicate under the same brand, namely Telekom Romania, while their legal entities’ names will be Telekom Romania Communications (replacing Romtelecom) and Telekom Romania Mobile Communications (replacing Cosmote Romanian Mobile Telecommunications). This change will ensure a new customer experience, built around the one stop shop philosophy, which delivers simplified, integrated and customised fix and mobile products.
Fixed and mobile shops were integrated and one Call Centre, one website and one social media presence were adopted for all fix and mobile end-users. Corporate stores will undergo a complete makeover, in line with the new brand identity. Out of these, seven concept stores will offer a hi-tech, interactive customer experience, according to Deutsche Telekom standards. In order to implement the changes involved by the new, joint Telekom identity, more than 2,000 people are working on over 100 complex projects in marketing, sales, IT, HR and real estate.
A total of 68,000 work hours have been dedicated by the IT teams for implementing the changes, including the joint website and the single contact centre. All these hours are the equivalent of 35 years of work concentrated in just four months. Besides an integrated customer approach, Telekom Romania will also mean a unified employee experience. By the end of the year, more than 500 workshops will be delivered to all Romtelecom and Cosmote Romania employees. After the completion of the project, all the existing products and offers will be continued and will be gradually replaced by 'T' branded products.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Anticipate Volatility
More Editorial From Telekom Romania
About Telekom Romania:
Romtelecom has evolved from a former state monopoly to a private company that is now connected to the sophisticated technology of this millennium.
The company offers its clients voice, data and broadband services, bundled packages including IT equipments, as well as complex IT&C solutions. Its innovative and easy-to-use services, include traditional fixed telephony, high quality Internet, digital TV, secure hosting data center in Romania, voice and data bundled services and a permanently supervised and improved Customer Care program.
Published: Friday, August 15, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|The Taylor Reach Group|
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, sit...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...