Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : ROP Call Centre Gets More Than 8,000 Calls After Movement Ban


Muscat, Oman, March 29, 2021 -- More than 8,000 calls have been received by the call centre of Royal Oman Police (ROP) during the first day of the movement ban period.

The Royal Oman Police praised the cooperation and commitment of citizens and residents to implement the decisions of the Supreme Committee in charge of dealing with COVID-19 related to the night-time closure of commercial activities and the prevention of movement of individuals and vehicles from 8 pm until 5 am.

Lieutenant Colonel Abdullah bin Saeed Al Ja’afari, Director of Planning and Operations of the Directorate General of Operations, confirmed that the Royal Oman Police continues to perform its national tasks in dealing with the pandemic, and the first day of implementing the decision to close and prevent movement witnessed a commitment from citizens and residents in all governorates of the Sultanate, and this reflects the community’s awareness of what is in the public interest of limiting the spread of coronavirus (COVID-19).

....NOTE - content continues below this message


We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!



Lt. Col. Al Ja’afari called for not using the designated accident centre number (1099) except in cases that require reporting violators of the Supreme Committee’s decisions.

"The number of calls received by the centre during the first day of the movement ban period reached more than 8,000, and many of them are general inquiries about the closure and the prevention of movement," he confirmed.

"It is not possible for people to communicate in the submission of reports related to the pandemic that need to be dealt with in a timely manner, and in emergency cases and other inquiries, the person must initiate contact to the nearest police command," he added.

Lt. Col. Director of Planning and Operations of the General Department of Operations noted the necessity of completing shopping well before the time of prevention of movement to ensure access to the residence, and the shops and vendors must adhere to the closing dates with a period that allows consumers to finish the purchase in a suitable time.

"In addition to not overcrowding in commercial complexes, markets and buying places in order to be careful, with the necessity to wear a mask while shopping, and to observe the physical distance between people," he added.

The Royal Oman Police confirms its assigned role and patriotic duty through the police presence in all governorates of the Sultanate, and it seeks, according to the procedures it takes, to monitor public places, address the public, direct people, whether citizens or residents, to move away, break up gatherings, and educate them about its dangers to limit the spread of the virus.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - External Training Companies

Read today's tip or listen to it on podcast.

Published: Wednesday, March 31, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)

About us - in 60 seconds!

Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =