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News : Rostelecom in Armenia Installs Krisp Application in its Call-center Computers

#contactcenterworld, @rostelecom_news, @krispHQ

Yerevan, Armenia, May 23, 2019 -- GNC-Alfa telecommunication company (trading as Rostelecom in Armenia) and 2Hz announced the start of cooperation. Rostelecom in Armenia said it has installed the Krisp application, designed by 2Hz, in dozens of its call-center computers. 

The application is based on artificial intelligence and mechanical learning, which is a virtual microphone and speaker for a computer. Krisp is the maiden product of the Armenian startup company 2Hz. 

"Startups have always been in the center of attention of Rostelecom, thanks to which we have expanded our services with various new solutions. And today we are announcing the start of a new collaboration – we have installed the 2Hz Krisp application in our call-center computers, which allows us to provide our subscribers with high quality services," he said.

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Faramazyan also noted that Rostelecom is the first company in Armenia to have introduced the beta version of this application. The full version will be available in a few weeks.

"I am convinced that we will become an example for other Armenian companies, as well as for individual users, who will also use this exclusive Armenian application," he said.

"We are very pleased to cooperate with Rostelecom. We are glad to see that our products, which were originally developed for international markets, are being actively introduced in the local market," said the co-founder and technical director of 2Hz. Artavazd Minasyan

"Each word of the client is very important to us, and thanks to the application, the surrounding noise is eliminated in all incoming and outgoing calls , resulting in a clearer speech. Noise creates serious problems for telephone operators, and even large international call- centers are trying to solve this problem in various ways. Now, with the help of Krisp, simply installing it on a computer one can solve the noise problem and concentrate on real work," she said. The full version of the Krisp application for Windows will be available on June 12th.

#contactcenterworld, @rostelecom_news, @krispHQ

Posted by Veronica Silva Cusi, news correspondent

About Rostelecom:
Company LogoRostelecom is Russia's national operator.
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