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News : Rostelecom Introduces New Sales Software for Call Centre Agents

#contactcenterworld, @rostelecom_news

Moscow, Russia, Dec, 2018 -- Russian national operator Rostelecom has introduced its new software for call centre sales agent. The software helps staff create a customised package of services based on the needs of a customer directly after a phone call.

The product is based on the cloud offering Octaplan from the company Primavera. It enables sales agents to form a customised offering including prices within a minute, the operator claims. The product is focused on B2B customers of the operator.

#contactcenterworld, @rostelecom_news

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com/news/rostelecom-introduces-new-sales-software-for-call-centre-agents--1272799

About Rostelecom:
Rostelecom is Russia's national operator.