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News : Rostelecom Introduces New Sales Software for Call Centre Agents

#contactcenterworld, @rostelecom_news

Moscow, Russia, Dec, 2018 -- Russian national operator Rostelecom has introduced its new software for call centre sales agent. The software helps staff create a customised package of services based on the needs of a customer directly after a phone call.

The product is based on the cloud offering Octaplan from the company Primavera. It enables sales agents to form a customised offering including prices within a minute, the operator claims. The product is focused on B2B customers of the operator.

#contactcenterworld, @rostelecom_news
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com/news/rostelecom-introduces-new-sales-software-for-call-centre-agents--1272799


About Rostelecom:
Company LogoRostelecom is Russia's national operator.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, December 14, 2018

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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 
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