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News : Rostelecom, Tekhnoserv Deliver Online Chat Platform for VTB

#contactcenterworld, @rostelecom_news

Moscow, Russia, April 11, 2018 -- Russian company Rostelecom Call-Centre, a subsidiary of the national operator Rostelecom, in cooperation with the company Tekhnoserv Consulting, a subsidiary of the integrator Tekhnoserv, has provided the VTB bank with a remote banking service, reports Cnews,ru. The service is based on the Omnichat platform from Rostelecom Call-Centre.

The service enables customer to contact the bank over over chat on the mobile application and web. The service is integrated with the internal Oracle Siebel CRM system of the bank and optimises work of support staff.

#contactcenterworld, @rostelecom_news
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com


About Rostelecom:
Company LogoRostelecom is Russia's national operator.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

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Published: Friday, April 13, 2018

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2020 Buyers Guide Automated Call Distributors

 
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