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News : Rostelecom to Unify Call Centre System
May 12, 2014 -- Russian national operator Rostelecom plans to invest in the launch of a single call centre platform, reports Comnews.ru.
A subsidiary of the national operator, the company Moscow Centre for New Technologies and Innovations (MCNTI), will run the project under a three-year contract.
Rostelecom currently uses several call centres, including its own and outsourced facilities. The services will be concentrated at MCNTI going forward.
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More Editorial From Rostelecom
Rostelecom is Russia's national operator.
Published: Tuesday, May 13, 2014