News : Rostrvm Strengthens its Customer Support Team
Oct 23, 2013 -- Calogero Sapia has joined Rostrvm Solutions as a Customer Support Executive and looks forward to bringing a fresh perspective and strengthening the Support team’s offering to clients.
Rostrvm Solutions is an UK-based company that designs, develops and supports customer service hub software. Calogero was previously in customer support for 10 years in IT and has all-round experience in PC and server sales, builds, repairs, network design and implementation, internet connectivity, telephony … as well as having worked with contact centres.
He says, "rostrvm is a very robust product but when questions arise, my aim is to provide faster and better customer support. My background working in IT, my experiences as an end user and having been a software tester for third parties helps a great deal in my new role. Rostrvm is always looking to provide its customers with a better experience and I’m looking at how we support customers currently and will be finding ways to enhance this, whether it be through training, prevention of problems, implementing new support procedures, or helping to improve first-call resolution rates etc."
He adds, "We’re a friendly team; we listen and try and see issues from our customers’ points of view. Our priority is to do all we can to help them achieve a fast and successful resolution allowing them to continue working as efficiently as possible. For example, I will be helping clients deal with the operational changes and challenges of moving from a manual dialler to predictive dialling, so being able to provide information quickly and effectively is key to a smooth transition."
Posted by Veronica Silva Cusi, news correspondent
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rostrvm software systems support inbound, outbound and blended management of live and automated telephone calls and multimedia contacts. rostrvm’s innovative desktop presence drives efficient process and best practice by making awkward IT systems easy to use – in the back-office as well as in your contact centre. Our unified administration and management information environment gives you control and makes business performance visible. With customers spanning businesses and industries in both public and private sectors we work hard to understand your requirements and aspirations – technical, functional and commercial – and rostrvm enhances your existing technology. So, no big infrastructure changes – just add rostrvm.
Published: Thursday, October 24, 2013