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News : Rotherham Metropolitan Borough Council Modernises Operations with 8x8 XCaaS

#contactcenterworld, @8x8

London, UK, Dec, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) to enhance its communications with approximately 260,000 residents in Rotherham.

Rotherham Council was on a mission to modernise its employee and customer engagement operations in an effort to transform the way it interacted with citizens. To increase business resilience, Rotherham Council wanted to maximise hybrid and remote work capabilities across its business operations. Limitations associated with legacy on-premises solutions from multiple providers proved to be a challenge, causing increasing communications costs, long wait times, and system failures.

Rotherham Council needed a cloud-based solution providing reliable service, cohesive integrations with their existing solutions, and the ability to scale and provide real-time analytics to drive efficiencies in time and resources. Further, Rotherham Council needed a solution that was easy to use with remote coaching available to train and onboard new and existing staff.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Rotherham Council selected 8x8 XCaaS, which includes fully integrated, cloud native contact centre, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution, to empower a distributed workforce, while providing adaptable solutions that meet evolving organisational needs.

Steve Langrick, Head of Digital Services at Rotherham Metropolitan Borough Council oversaw the project and said, "We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, allowing us to standardise and consolidate our telephony services and provide flexibility to our staff. The ease of implementation and availability of training for our staff meant zero disruption to provision during transition and empowered our employees to deliver the best possible services. We are excited to be working with 8x8 as we continue to enhance citizen and employee experiences."

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. said, "Maintaining, even enhancing, employee communications and citizen engagement is fundamental for public sector organisations to ensure citizens feel supported, especially as local demands evolve. 8x8 XCaaS provides Rotherham Metropolitan Borough Council with the capabilities needed for their employees to communicate and collaborate from anywhere while delivering a differentiated level of citizen experience."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Wednesday, December 8, 2021

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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