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News : Roti Unveils New Digital Customer Experience, Powered by eatsa Technology

#contactcenterworld

San Francisco, CA, USA, May, 2019 -- Roti Modern Mediterranean, the Chicago-based, fast-casual Mediterranean restaurant with locations nationwide, is introducing a new digital customer experience powered by eatsa, a restaurant technology provider. Roti will be using eatsa’s suite of end-to-end technology solutions that allow for an enhanced customer experience, as well as providing them integrated and instrumented back of house operational tools that can ingest orders from multiple channels including mobile and digital kiosk orders, and third-party delivery.

The first Roti restaurant to showcase the full digital customer experience enabled by eatsa will be at its Chicago Loop - W. Washington location. Additional Roti locations in Chicago have already begun rolling out eatsa’s technology, with more locations nationwide to follow in the coming months. The Chicago Loop - W. Washington Roti location features eatsa’s self-serve kiosk ordering, integrated kitchen management system and eatsa’s Spotlight Pickup System, which alleviates the primary pain points of digital ordering and delivery. This includes increasing off-premise order volume and improving the customer experience while lessening overcrowding and bottlenecks often caused by mobile ordering and third-party delivery – a crucial operational challenge with increasing demand take-out.

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"Our partnership with eatsa will offer our customers a fresh, new way to experience our delicious Mediterranean menu," said Carl Segal, CEO of Roti. "eatsa’s technology will help us deliver a more convenient experience with shorter wait times and more seamless customization, enabling us to scale an engaging and differentiated customer experience."

"With their strong commitment to customer engagement, and a focus on staff efficiencies, Roti is an ideal partner for eatsa to work with," said Adam Brotman, CEO of eatsa. "We are excited to play a role in how they operate and engage with their customers as the brand continues to grow and evolve."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About eatsa:
eatsa is the only end-to-end digital operating platform for restaurants. With a combination of digital ordering and data services, eatsa’s integrated technology suite enables restaurants to create a seamless experience for their customers, while streamlining back of house operations. The eatsa Platform includes mobile, web and kiosk ordering, integrated order management software, digitally connected pickup solutions, as well as data and analytics services.
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Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Monday, May 20, 2019

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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