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News : Route 101 Partners With Ada, Provider in Automated Brand Interactions

#contactcenterworld, @route101ltd, @adasupport

Bristol, UK, July, 2022 -- Route 101, a cloud systems integrator of customer service technology platforms and tools in the UK, announced that it has partnered with Ada.

Organisations can now combine Route 101’s customer engagement, workforce engagement, and analytics solutions with Ada’s Interaction AI to shift from a reactive, expensive support model to a proactive model that reduces effort and cost.

The partnership brings together a Contact-Centre-as-a-Service (CCaaS) solution with a conversational chatbot, to deliver personalised automation and create consistent, unified experiences throughout the customer journey.

"Consumer change is constant and merely reacting to this changing landscape isn’t enough. Brands need to be more relevant, timely, and focused on delivering proactive and personalised interactions all while being pressured to save costs and scale on-demand. We are excited to join forces with Route 101 to provide the expertise and proven solutions brands need to meet these demands" said Michael Setticasi, VP of Partnerships.

....NOTE - content continues below this message


We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!



Today’s customers expect brands to be available 24/7, on all digital and social channels, to meet their needs in a meaningful way. With the rising tide of customers approaching brands each day, it’s becoming increasingly difficult for organisations to provide these memorable, personalised experiences. When 61% of customers would now defect to a competitor after a single bad experience, it’s never been more important for organisations to get their experiences right first time.

"Route 101 is delighted to announce this new partnership with Ada and to add its advanced Interaction AI to our solution portfolio. As a business committed to offering disruptive solutions to the customer engagement challenges faced by our clients, Ada’s brand interaction platform offers an extremely compelling answer to the increasing need for personalisation at all touch points.

When AI and automation are two of the biggest emerging trends within the customer experience landscape, organisations are increasingly looking to new capabilities to implement new solutions that will benefit both their customers and their balance sheets. That’s why we’re so excited to add Ada’s capabilities to our portfolio."

– Josefine Thoren, Head of AI, Route 101.

#contactcenterworld, @route101ltd, @adasupport

Posted by Veronica Silva Cusi, news correspondent

About Route 101:
Company LogoOmnichannel customer engagement solutions for frictionless customer and agent experiences. Flexible, scalable contact centre, customer engagement and unified communications software in the cloud. Route 101 help organisations to scale with growth, boost customer satisfaction, reduce cost to serve, and drive revenue. Combining communications and contact centre solutions, we provide the tools to help you deliver excellent customer experiences and empower your workers. Unlock the true potential of your contact centre, social media, and web channels to deliver next generation CX. We can help with: Conversational AI & Automation | Co-browsing & Screen-Sharing | Self-Service | Inbound & Outbound Contact | PCI Compliant Payments | WFM | Performance Management | Call Recording | Quality Management | Analytics | Unified Communications & Collaboration | Enterprise Telephony | CRM Integrations | and more.
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About Ada:
Company LogoAda builds a leading AI-powered platform that automates millions of customer conversations per month for enterprise businesses around the world. Using the power of machine learning, Ada enables 24/7 multilingual customer service that saves time, reduces cost and improves the customer experience.
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Today's Tip of the Day - Know Your Stuff

Read today's tip or listen to it on podcast.

Published: Tuesday, August 2, 2022

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2022 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

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