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News : Route Mobile to Acquire Phonon Communications

#contactcenterworld, @Route_Mobile, @ph0n0n

New Delhi, India, April, 2021 -- Route Mobile, a cloud communication service provider,  said it will acquire Phonon Communications Pvt Ltd (PCPL) .

The acquisition of PCPL, which is a communications automation platform provider, will allow Route Mobile to leverage Phonon''s customer experience platform and enable brands to deliver personalised experiences across digital touchpoints, a statement said.

Phonon offers a complete suite of conversational AI-driven contact centre solutions with integration on cloud platforms like AWS, Azure, and Google Cloud.

The acquisition is expected to be completed by May 31, 2021, Route Mobile said in a regulatory filing.

"The cost of acquisition is Rs 29,00,00,000, inclusive of the upfront and deferred consideration," it added.

The upfront consideration will be paid out upon closing of the transaction and deferred consideration will be paid out in four tranches, the filing said.

It noted that the cost of acquisition will be adjusted (at the time of closing) depending upon working capital of PCPL as per the audited financial statements for the fiscal year ended March 31, 2021.

This acquisition enhances Route Mobile''s capability to accelerate the digitalisation journey, enabling enterprises to seamlessly adopt cloud communication solutions, the statement said.

"This association aligns with our vision 2.0 to deliver superlative customer experiences by empowering brands and enterprises to have a deeper engagement on a scalable communications platform," Route Mobile Managing Director and Group CEO Rajdipkumar Gupta said.

Phonon''s communication automation platform, combined with Route Mobile''s suite of CX driven solutions will benefit digital brands to transform and automate their contact centre operations, offering digital communications experiences to their customers, he added.

"We are thrilled to incorporate our Communication Automation Platform into Route Mobile''s innovative products and services to enable a best-in-calls on Customer Experience Platform as a Service (CXPaaS) portfolio.

"Digital adoption is at an all-time high redefining the future of communications. CXPaaS is an ideal catalyst to help businesses increase efficiency and reduce costs," PCPL Managing Director and Chief Executive Ujwal Makhija said.

#contactcenterworld, @Route_Mobile, @ph0n0n

Posted by Veronica Silva Cusi, news correspondent

About Phonon Communications:
Company LogoPhonon Communications is a pioneer in providing innovative Cloud Communication Platform to various organisations across industries in the country. This list includes leading banks, financial service providers, travel, hospitality and aviation businesses. It also provides automated messaging and artificial intelligence/machine learning enabled conversational self-service systems that enable building a truly digital contact center. Phonon has been featured thrice in Deloitte Technology Fast 50 India, and is a Google Cloud Technology Partner.
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Today's Tip of the Day - Train Every Customer Facing Person!

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Published: Monday, May 3, 2021

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2023 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

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