The acquisition of PCPL, which is a communications automation platform provider, will allow Route Mobile to leverage Phonon''s customer experience platform and enable brands to deliver personalised experiences across digital touchpoints, a statement said.
Phonon offers a complete suite of conversational AI-driven contact centre solutions with integration on cloud platforms like AWS, Azure, and Google Cloud.
The acquisition is expected to be completed by May 31, 2021, Route Mobile said in a regulatory filing.
"The cost of acquisition is Rs 29,00,00,000, inclusive of the upfront and deferred consideration," it added.
The upfront consideration will be paid out upon closing of the transaction and deferred consideration will be paid out in four tranches, the filing said.
It noted that the cost of acquisition will be adjusted (at the time of closing) depending upon working capital of PCPL as per the audited financial statements for the fiscal year ended March 31, 2021.
This acquisition enhances Route Mobile''s capability to accelerate the digitalisation journey, enabling enterprises to seamlessly adopt cloud communication solutions, the statement said.
"This association aligns with our vision 2.0 to deliver superlative customer experiences by empowering brands and enterprises to have a deeper engagement on a scalable communications platform," Route Mobile Managing Director and Group CEO Rajdipkumar Gupta said.
Phonon''s communication automation platform, combined with Route Mobile''s suite of CX driven solutions will benefit digital brands to transform and automate their contact centre operations, offering digital communications experiences to their customers, he added.
"We are thrilled to incorporate our Communication Automation Platform into Route Mobile''s innovative products and services to enable a best-in-calls on Customer Experience Platform as a Service (CXPaaS) portfolio.
"Digital adoption is at an all-time high redefining the future of communications. CXPaaS is an ideal catalyst to help businesses increase efficiency and reduce costs," PCPL Managing Director and Chief Executive Ujwal Makhija said.
Posted by Veronica Silva Cusi, news correspondent
About Phonon Communications:
Phonon Communications is a pioneer in providing innovative Cloud Communication Platform to various organisations across industries in the country. This list includes leading banks, financial service providers, travel, hospitality and aviation businesses. It also provides automated messaging and artificial intelligence/machine learning enabled conversational self-service systems that enable building a truly digital contact center. Phonon has been featured thrice in Deloitte Technology Fast 50 India, and is a Google Cloud Technology Partner.
Published: Monday, May 3, 2021
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
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InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...