News : Royal Caribbean Hiring 220 at its Springfield Call Center
Springfield, OR, USA, Aug 26, 2015 -- Royal Caribbean International again is staffing up its Springfield call center, with plans to hire 220 people by the end of the year.
The center has about 750 employees. So, accounting for attrition, the center probably will have about 900 employees by the end of the year, said Rita Stolze, Royal Caribbean’s director of trade support and service.
This is the third consecutive year that Royal Caribbean has hired and trained about 200 people in the fall before the cruise line’s peak season, January through March.
The hires are regular, full-time positions, Stolze said. They will be working with travel agents or directly with customers who call or go online to book vacations.
This year’s hiring reflects the improving economy, an uptick in travel, and expansion of Royal Caribbean’s fleet, said Stolze and another Springfield center executive, Sebastian Drakalovich, who recently moved to Oregon from Florida.
Royal Caribbean International plans to complete four new vessels, increasing its fleet to 26 ships, Stolze said.
This hiring season, Royal Caribbean is sweetening its benefits package. The Miami-based company recently introduced new benefits, including flexible scheduling for top performers, more generous tuition reimbursement, enhanced cruising privileges and health care coverage starting on the day of hire. Under federal law, employers can require new employees to wait up to 90 days for health insurance coverage.
The Springfield center also will build an employee recreation room, equipped with pool, ping-pong and foosball tables, and the Xbox gaming system, company officials said.
It will join the fitness center and cafeteria on the second floor of the 165,000-square-foot facility, which opened in 2006.
"We’ve been reaching out with employee surveys asking employees to tell us what they want," Stolze said. "What types of things we can do to make it an even better working environment."
Last year, Royal Caribbean launched a companywide effort to try to make the "Great Places to Work" list.
"We’re not too far off," Stolze said, adding that the company has hired consultants to help them achieve this goal.
"Our focus is on our employees," she said. "We’ve put a renewed energy and commitment in making this a great place to work overall."
The 220 hires will start at entry level, with a base salary of $9.79 to $14.33. Some of the positions are eligible for additional performance-based pay.
"We always hire at entry level," Stolze said. "From there people have the opportunity to advance quickly."
Royal Caribbean continues to find good employees even though the improving economy offers more opportunities for job seekers and two large call centers opened recently in the Eugene area, Stolze and Drakalovich said.
"We’ve weathered the storm," Drakalovich said, adding that when applicants compare salary and benefits, he thinks that Royal Caribbean will come out favorably.
The jobs appeal to a range of job seekers, from students to people returning to the job market, to people making a career change, she said.
"As you’re tapping into the labor force and there’s a lot of options for people, the hiring pool does start thinning out as we get further along in our recruitment," Stolze said. "We know there’s still a lot of talent out there."
Posted by Veronica Silva Cusi, news correspondent
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About Royal Caribbean International:
Royal Caribbean International is a Norwegian and American cruise line brand based in Miami, Florida and owned by Royal Caribbean Cruises Ltd. As of May 2012, with 21 ships in service, it controls a 17 percent share of the world cruise market.
Published: Thursday, August 27, 2015