News : Royal Caribbean Selects Citrix to Deliver Mobile Workspaces Worldwide
Santa Clara, CA, USA, Sept 22, 2015 -- Citrix (NASDAQ:CTXS) announced that Royal Caribbean Cruise Lines, Ltd., has deployed a Citrix mobile workspace solution to deliver workspaces to call center agents worldwide. Using a combination of the NetScaler, CloudBridge and XenDesktop solutions developed by Citrix, Royal Caribbean was able to consolidate a wide range of infrastructure into two datacenters, while improving the ability to deliver a workspace to end users, allowing users access to guest information quickly and easily regardless of their location.
Royal Caribbean manages guest reservations and inquiries through call centers located in the United States and countries around the world. To provide IT services to those facilities, the Royal Caribbean IT organization previously depended on large autonomous datacenters at each location. This approach was costly and difficult to managing and lacked the agility to deliver a consistent, quality workspace environment to its agents. Royal Caribbean worked with Citrix to consolidate IT infrastructure and speed the access to information via a mobile workspace, so call center agents could more efficiently handle guest reservation inquiries, thus ensuring maximum up-time and productivity.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
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Citrix Systems provides access infrastructure for the on-demand enterprise. The Citrix family of access products offers both access to centralized applications through the Citrix MetaFrame Access Suite and remote access to individual desktop computers through the products of the Citrix Online Division. Nearly 50 million people in more than 120,000 organizations worldwide rely on the MetaFrame Access Suite to do their jobs, and Citrix Online products are used by another 4,900-plus companies worldwide.
About Royal Caribbean International:
Royal Caribbean International is a Norwegian and American cruise line brand based in Miami, Florida and owned by Royal Caribbean Cruises Ltd. As of May 2012, with 21 ships in service, it controls a 17 percent share of the world cruise market.
Published: Monday, September 28, 2015