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News : Royal London Choose Optymyse for Agent Motivation

#contactcenterworld, @sjssolutionsltd, @sabiosense

In conjunction with Digital CX Transformation Company Sabio, SJS Solutions have successfully developed a set of motivational desktop and large display wallboards for Royal London Insurance. In order to maximise the impact Optymyse will have on agent performance and morale Royal London opted for SJS Solutions' Managed Service.

Through a series of template design meetings with multiple departments, SJS identified needs and desires, and discussed best practice. Armed with this information SJS created a set of unique Royal London branded templates specific to each department.

More than just a way to convey Calls in Queue metrics, Optymyse provides the flexibility required to have a positive impact on agent wellness, motivation and mental health. 

#contactcenterworld, @sjssolutionsltd, @sabiosense

 


About SJS Solutions:
Company LogoFounded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage and develop your most important resource? Optymyse - A human-centric solution for motivating contact centres. We offer a neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers visuals which unlock the full potential of your contact center whilst protecting the wellbeing of all of your employees. The true power of Optymyse is that it encourages a complete rethink of how you use information to drive positive customer experiences time and time again. It’s a win-win situation. Optymyse was designed specifically to break the cycle of expensive workforce issues and promote employee wellness. This not only saves you time and money, it also allows agents to deliver outstanding customer experiences.
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About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Using Predictive Dialers

Read today's tip or listen to it on podcast.

Published: Monday, February 5, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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