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News : Royal Mail Delivers Christmas Jobs at Etruria Call Centre
Sept 23, 2014 -- Royal Mail is delivering up to 450 jobs to cope with the Christmas post.
The firm is taking on the temporary staff at its customer service centre at Etruria.
They will support existing data entry employees who help to decipher the addresses of items which are poorly written or incomplete.
The jobs will run from early November until Christmas Eve when post traditionally doubles.
Royal Mail spokesman Val Bodden said: "We are finalising our Christmas recruitment plans. It is the busiest time of the year for Royal Mail and we plan all year round to help ensure we deliver the best possible service to our customers.
"Every Christmas, we make a substantial financial commitment in additional resources to handle the festive mailbag, including the recruitment of thousands of temporary staff."
The call centre, which usually employs about 400 workers, is used by customer care staff to deal with calls, correspondence, sales and promotions during normal working hours. But at night the building is used by the data entry workers who decipher addresses from across the country.
Staff are shown a photograph of an address and then input the correct data. This then allows the mail to be processed by a sorting machine rather than by hand.
Stoke-on-Trent North MP Joan Walley said: "These are hard economic times so I was pleased when Royal Mail contacted me to ask me to let families in my constituency know that they are advertising these jobs, many of which may lead to full-time positions."
Sara Williams, chief executive at Staffordshire Chambers of Commerce, said: "While the jobs are only temporary, they will provide a vital boost over the challenging Christmas period. With the strong economy, we are now better placed to support our local workforce and create new opportunities and we hope the Phones 4u job losses can soon be absorbed by the private sector."
Latest figures show there were 4,793 people in Stoke-on-Trent collecting Jobseeker's Allowance in August, compared with 5,090 in July.
Posted by Veronica Silva Cusi, news correspondent
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About Royal Mail Group plc:
Royal Mail Group plc is a public limited company wholly owned by the Government, with annual sales in excess of £8 billion and more than 200,000 employees. Our marketplace is changing rapidly and we are providing hundreds of services to meet new demands - from electronic billing to banking, from warehousing to customer returns. Through our trusted brands, we reach everybody every working day in mail, parcels and express services and Post Office branches.
Published: Wednesday, September 24, 2014