News : Royal Opening for South East Coast Ambulance Service's New HQ and Call Centre in Crawley
Crawley, England, May 15, 2018 -- The shiny new home of the ambulance trust which serves millions of people across Surrey and the south east has been given royal approval, as its former base in Banstead remains in use.
HRH The Countess of Wessex was on hand to officially open South East Coast Ambulance Service's (SECAmb's) new Emergency Operations Centre (EOC) and HQ in the Manor Royal business district in Crawley.
Staff began moving into the new building in May last year, first from the trust’s former 999 call centre in Lewes and then, in September, from Banstead , where there had been another EOC.
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The new centre is home to 250 staff with a further 250 support staff based on the floor above.
The trust says the move has provided greater capacity across its two EOCs – the new one in Crawley and another in Coxheath, Kent - and ensured SECAmb is better placed to manage current and future demand. It has also meant support services are under one roof for the first time since SECAmb was formed in 2006.
Accompanied by other dignitaries, the Countess was given a tour of the centre when she officially opened it on Tuesday, May 8 and talked to some of the emergency medical advisors, dispatchers and clinicians who help deal with 2,500 emergency calls the trust receives each day.
The trust still owns its Banstead base, in The Horseshoe, which is home to departments including clinical education and fleet and logistics.
Posted by Veronica Silva Cusi, news correspondent
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