News : RP Telebuy Supports Business Expansion with Altitude uCI Solution
New Delhi, India, March 31st, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that RP Telebuy, a marketer of consumer products through direct response television in India, deployed the Altitude uCI solution in its contact center to enable business growth, with very positive results.
"Telebuy needed a new, powerful, flexible customer interaction management solution, having worked with an in-house open source contact management solution. This solution had technical issues and it was failing to scale and cost effectively support the rapid expansion of Telebuy’s business" states Mr DJ Dutta, Altitude Software India General Manager.
In a project with partner Futurecalls, Altitude Software delivered a solution for Telebuy’s contact center. All agents take outbound as well as inbound calls, and the Altitude uCI solution enabled Telebuy to easily integrate with existing in-house solutions and customize tools for its strict organizational and business requirements. "In our business, downtime leads to significant financial losses, so there was a lot of emphasis on the selection of a reliable solution for the contact center", stated Mr. Vasanth; CEO of Telebuy.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Monday, March 31, 2014