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News : Rs 4 Cr Seized from Fake Call Centre

#contactcenterworld

Kolkata, India, Mar, 2023 - Bidhannagar Police found Rs 3.8 crore in cash in two black bags belonging to fake call centre operators which were kept safely inside two rented apartments in New Town on Wednesday.

TOI had reported on Monday how fraudsters have changed their modus operandi and were operating out of rented flats with fewer employees to avoid suspicion.

Cops on Wednesday raided two more flats at New Town Sankalpa II housing complex at tower 9 and tower 6 and found the two bags containing cash worth Rs 3.8 crore. Laptops, a cash counting machine, a gold ring and 11 branded watches were also found there.


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"The men used to operate call centres where the employees used to dupe foreign nationals posing as foreign government officials. The entire money transaction used to happen in cryptocurrency which was then brought back to India over a hawala network. We are questioning the men further to get deeper into the network," said Praveen Prakash, DC New Town.

Cops said they have sealed the two flats and are conducting raids across multiple housing complexes in New Town and Salt Lake.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


Today's Tip of the Day - Transformation

Read today's tip or listen to it on podcast.

Published: Monday, March 13, 2023

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2023 Buyers Guide Translation Services

 
1.) 
101 translations

Since 2002 101translations has been providing fast, reliable and cost-effective language translation services for a wide range of industries, including major players in the contact centre market. Our professionals have experience with the translation of materials such as training videos and interactive courses, conversation transcripts, legal documentation, websites, and much more.

We work into every language in the world, from Abkhazian to Zulu.

2.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

3.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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