News : RSA and Accenture Extend BPO Agreement for Insurance Services
London; February 10, 2016 -- RSA, an international insurer, has extended its relationship with Accenture (NYSE: ACN), selecting the company as its preferred supplier for insurance business process outsourcing (BPO) services for an additional six years to 2021.
Under the new contract, Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses. Accenture will also identify additional opportunities for standardization, automation and cross-training to help RSA deliver a superior customer-focused operation.
UK Chief Operating Officer Darren Mackenzie said, "We are delighted to extend our contract with Accenture. They offer both flexibility and a unique understanding of our business and the conditions we face in the market.
Andrew Poppleton, managing director of Accenture’s Financial Services practice in the UK and Ireland, said, "We are proud of our long history working with RSA to deliver cost-savings and operational efficiency. We look forward to helping RSA create and support a more agile and dynamic workforce as they continue on their journey of significant transformation through an as-a-service delivery model."
Laura Collins, Editorial Management
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Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
About RSA Group:
RSA, The Security Division of EMC, is a provider of security, risk and compliance management solutions for business acceleration. RSA helps the world's leading organizations succeed by solving their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments.
Published: Monday, February 15, 2016