Malaga, WA, Australia, Jan 16, 2023 -- A bee with a chip on its shoulder, a lifelike cat ornament, and an ‘alarming’ case of dog abandonment were among the strangest call-outs received by RSPCA WA in 2022.
The charity fielded nearly 23,000 calls from concerned members of the public last year, but things were not always as they seemed.
‘RSPCA WA’s call centre is open 24 hours a day, and our inspectors are on the road 365 days a year investigating reports of cruelty and neglect,’ RSPCA WA Inspector Manager Kylie Green said.
‘We take every report seriously, however every now and then we’ll get a call-out that provides some much-needed comic relief or turns out to be a case of mistaken identity.
‘This list of our favourite calls is a light-hearted way to celebrate the tough, tireless and sometimes surprising work RSPCA WA’s inspectors undertake. In this job, no two days are the same and you learn to expect the unexpected.’
The RSPCA’s strangest call-outs for 2022:
A call about an abandoned dog in distress. An inspector attended and met a confused homeowner with two cats, who soon realised her security alarm was set to play the sound of a barking dog.
A report that a cat had been callously impaled on a metal fence. Much to the inspector’s relief, it turned out to be a garden ornament.
A call about cruelty to a bee pictured on a government website. While the bee did have a chip on its shoulder, it was a harmless sensor used to track the species’ movement for research.
A driver who spotted a deceased dog strung up in a tree. Closer inspection revealed it was a case of mistaken identity. The cuddly toy was still brought into care to avoid further distress.
A report about a pigeon tangled in fishing line atop a rooftop TV antenna. The little bird triggered a seriously big rescue effort involving our inspector and a flock of firies with their truck in tow.
Ms Green thanked each and every person who picked up the phone this year out of concern for an animal.
‘We would always prefer to get a report and find out it’s nothing than miss an opportunity to help an abused, abandoned or neglected animal,’ she said.
‘I am so grateful to the community for being our eyes and ears on the ground, and for contacting RSPCA WA when they see something that’s not right. Please keep it up.’
In 2022, RSPCA WA has investigated 6520 cases and inspectors travelled more than 335,000kms.
Posted by Veronica Silva Cusi, news correspondent
About Royal Society for the Prevention of Cruelty to Animals:
The Royal Society for the Prevention of Cruelty to Animals is a charity operating in England and Wales that promotes animal welfare. In 2012, the RSPCA investigated 150,833 cruelty complaints.
Published: Tuesday, January 17, 2023
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall